Commercial claimsInspect, document
Inspect, document
and notify promptly.
Return and claim handling for B2B supply depends on the confirmed specification, contract, product condition and supporting evidence.
If there is a concern
- Inspect the shipment and packaging at receipt.
- Notify the agreed contact promptly within the period stated in the commercial documents.
- Provide invoice, batch, quantity, photos, video and relevant test information.
Review and resolution
Do not return, dispose of or alter goods without written instruction. After review, any inspection, replacement, credit or other remedy is handled under the applicable quotation, contract and law.